Shipping policy
At ARIAS, every order is prepared with care and attention at our Los Angeles base. We want the experience of receiving your pieces to feel as refined as the pieces themselves — smooth, considered, and effortless from the moment your order is placed.
We currently offer free worldwide shipping on orders over $300.
For orders within the United States, shipping rates are calculated at checkout according to the available carrier rates.
For international orders, we offer a flat shipping rate of $15.
Order Processing
Once your order has been placed, our team begins preparing it for shipment.
Most orders are processed within 1–2 business days before they are ready for carrier pick-up. During high-volume periods, holidays, or special launches, processing may take a little longer.
Please note that shipping time begins once your order has been collected by the carrier, not from the moment the order is placed.
Orders are not processed or shipped on weekends or holidays.
Shipping Methods
Available shipping options will be displayed at checkout based on your delivery address.
For U.S. orders, shipping costs are calculated based on the carrier rates available at checkout.
For international orders, a flat shipping rate of $15 will be applied unless the order qualifies for free worldwide shipping over $300.
Please note that our order processing time applies to all orders, including expedited or express shipments where available.
Tracking Your Order
As soon as your order is ready for carrier pick-up, you will receive a shipping confirmation email with your tracking number.
Tracking information may take 24–48 hours to update after the package has been collected by the carrier. If you do not see movement immediately, please allow a little time for the tracking link to refresh.
Address Changes
We prepare orders as promptly as possible to ensure timely delivery.
For this reason, we cannot guarantee that a shipping address can be changed once an order has been placed. If you notice an error in your address, please contact us as soon as possible through our Contact page, and our team will do its best to assist you before the order is shipped.
Once the order has been handed over to the carrier, we are no longer able to modify the delivery address.
Changing the Shipping Speed
Once an order has been placed, we may not be able to change the selected shipping method.
If you need a faster shipping option, please contact us as soon as possible. Where possible, we may attempt to cancel the original order so that a new order can be placed with the preferred shipping method. Please note that cancellations are not guaranteed.
International Shipping
ARIAS offers international shipping at a flat rate of $15.
Delivery times may vary depending on the destination country, customs processing, and local carrier service. Available delivery details will be shown at checkout after the shipping address is entered.
Orders over $300 qualify for free worldwide shipping.
Please note that shipping fees are non-refundable.
Taxes & Duties
Taxes, duties, and import fees may apply depending on your shipping destination.
Where possible, applicable duties and taxes may be calculated at checkout. In some countries, duties and taxes may be collected directly by the carrier upon delivery.
The customer is responsible for any applicable customs fees, duties, taxes, or import charges required by the destination country.
Delivery Issues
If your tracking information shows that your order has been delivered, but you have not received it, we kindly recommend checking with neighbors, building reception, concierge, or any safe delivery location around your address.
If you are still unable to locate the package, please contact us through our Contact page with your order number and tracking details. Our team will do its best to assist you and guide you through the next steps with the carrier.
Carrier Responsibility
All ARIAS orders are delivered by independent carriers. Once an order has been handed over to the carrier, delivery is managed by the carrier according to their service terms.
If any issue occurs during transit, please contact us, and we will do our best to support you in resolving the matter as smoothly as possible.